Refund Policy

Refund Policy

Last updated: September 19, 2026

1. 24-Hour Trial Period
   We strongly encourage all customers to test our streaming service using our 24-hour trial prior to purchasing a long-term subscription plan. This ensures complete compatibility with your internet connection and preferred streaming device.
2. Refund Eligibility
   Due to the digital and instant-delivery nature of IPTV subscriptions, refunds are evaluated on a case-by-case basis. A refund may be considered if:

• You experienced severe, persistent technical issues directly originating from our servers that our 24/7 support team was unable to resolve within 48 hours.
• A duplicate payment or billing error occurred.

3. Non-Refundable Circumstances
   Refunds will not be issued under the following conditions:

• Your Internet Service Provider (ISP) throttles, blocks, or restricts IPTV traffic in your region.
• Your chosen device or hardware is incompatible with standard IPTV applications (though our setup guides cover most major operating systems).
• Change of mind after your account credentials have been generated and delivered.

4. Technical Assistance First